Superior Mattress

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Faqs

1. Are the photos on the website accurate?

Yes — all images are of our actual beds, often shot in customer homes or our studio. Lighting and screen settings may slightly affect how colours appear, which is why we offer free fabric samples to help you choose with confidence.

2. Is self-assembly easy?

Our beds are designed for simple home assembly. Each order comes with step-by-step instructions, and most customers find it straightforward. However, if you prefer, we do offer professional assembly as an add-on during checkout.

3. Do you offer an assembly service?

Yes — you can add assembly at checkout for a small fee. Our delivery team will set up your bed on-site, so you don’t have to lift a finger.

4. How do I care for my bed frame?

Regular dusting with a soft cloth is sufficient for most finishes. For upholstered beds, we recommend light vacuuming and using fabric-friendly cleaners. Keep away from direct sunlight and avoid excessive moisture for longer durability.

5. How long will my order take to arrive?

Most beds are delivered within 7–14 working days. You’ll receive a dispatch confirmation and our team will contact you before delivery to schedule a suitable time.

6. Do you deliver outside of Yorkshire?

Yes — we deliver across the entire UK. Delivery charges and lead times may vary slightly depending on location.

7. Can I schedule or change my delivery date?

 Yes — once your order is ready, we’ll reach out to confirm a delivery date. If you need to reschedule, let us know at least 48 hours in advance.

8. What’s your return policy?

 Since most of our beds are custom-made to order, returns are limited to faulty or damaged products. If there’s any issue with your item, we’ll resolve it promptly — your satisfaction is our priority.

9. Do you offer monthly installment plans?

Yes — we’ve partnered with Klarna and Clearpay (Afterpay) to offer flexible payment options. Choose your preferred method at checkout and spread the cost of your purchase.

10. Can I pay on delivery?

Yes, payment on delivery is available. However, please note that cash on delivery is not currently supported through our website. To utilize this option, kindly contact our customer support team directly. Your order will be processed manually, and a 10% deposit will be required to confirm the booking. The remaining balance may then be paid in cash upon delivery.

11. Can I see fabric samples before buying?

Yes — we offer free fabric samples across our full range. You can request them directly from the product page or through our customer support.

12. What if I change my mind after selecting a fabric?

You may request changes to your fabric selection within 48 hours of placing your order. After this period, your order will proceed to production, and modifications may no longer be possible. We recommend contacting us as soon as possible if you wish to make any changes.

13. What’s your return policy?

If your item arrives damaged or not as described, you can return it within 14 days of receiving it for a full refund.

14. Do your products come with a warranty?
  • Yes! We offer:
    90-day full product warranty
  • 2-year part replacement warranty on bed frames and mattresses (excluding misuse or wear & tear)
  • 90-day warranty for footstools
  • 1-year part replacement for sofas (shipping cost may apply)
15. What if I need a part replaced after 90 days?

No worries! If the issue is covered under our 2-year part replacement warranty, we’ll replace the part — you only pay the shipping.