More colours & sizes available Category | Policy Details |
30-Night Risk-Free Trial | Available on selected products only. Starts from delivery date. Items must be returned in a reasonable, resalable condition. Excessive use, stains, odours, or damage may result in deductions or refusal. Not applicable to bespoke, made-to-order, or hygiene-sensitive products. |
Faults on Delivery | Customers must report faults or incorrect items within 48 hours of delivery, provide clear photos, and retain original packaging. |
Resolution Options | After assessment, solutions may include repair, replacement, partial refund, or full refund. |
Returnable Items | Items must be unused, in original packaging, include all components, and show no damage beyond normal handling. Returns not meeting these conditions will not be accepted. |
Non-Returnable Items | Custom or bespoke furniture, mattresses, hygiene-sensitive products, and items damaged due to misuse, neglect, or improper care. |
Mattresses & Hygiene Products | Must remain unopened with hygiene seals intact. Returns accepted only if unopened or if a manufacturing fault is proven. |
Wrong Size / Access Issues | Free returns not available if incorrect size is selected or items cannot pass through doors, stairs, or access points. Compensation is decided by the company. |
Return Costs | Customers pay return shipping and collection fees unless the item is faulty or incorrect. Extra charges may apply for failed deliveries or access issues. |
Refund Process | Refunds issued to the original payment method within 14 days of receiving returned items or resolving the issue. Deductions are clearly explained. |
Free Swatches
Why imagine the bed when you can hold it in your hands? With TopNotch free fabric swatches, invite the colours to your home. Play with textures, compare tones, and let your fingers wander over velvet, Marble, Naple, and Conistan Fabric. It’s a mini indulgence before the real thing arrives.
Experience Hands-On Luxury
TopNotch offers the opportunity to order up to six swatches of the available luxury finishes and colours. They will be dispatched anywhere within the UK, completely free of charge. Touch, feel, explore, and experiment with fabrics within your own home. Enjoy the freedom of tasting luxury before ordering it. This is the best way to ensure that your perfect bed is exactly as you imagined it!
Why You’ll Love Free Swatches:
- Touch Before You Choose – Feel every fabric and texture before making your decision.
- Compare in Your Space – See how colours and patterns work with your room’s vibe.
- Play With Possibilities – Mix, match, and explore up to six swatches at a time.
- Zero Guesswork – Make confident choices knowing exactly what your bed will look and feel like.
- Hands-On Luxury – It’s a small indulgence that brings the showroom straight to you.
- Completely Free – Because discovering your perfect bed should be fun, not stressful.
Bring the Showroom Home
Who says you have to step into a store to feel luxury? Bring the showroom home and check the fabrics, colours, and textures in your own space. Which velvet sparks joy? Which finish feels like it was made for you? With up to six free swatches and expert guidance just a click away. All free, all in your hands. Go on! mix, match, and let your imagination run wild.
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Warranty / Policy Type |
Coverage Details |
Duration |
Customer Responsibility |
Conditions for Warranty Validity |
|
30-Day Return Policy |
Return accepted if the bed frame is damaged or not as described upon delivery. |
Within 30 days of receipt |
Return the product within the specified period. |
Proof of purchase required. Product must be unused and reported within 30 days of delivery. |
|
90-Day Comprehensive Warranty |
Covers defective parts, materials, or workmanship. Faulty parts will be repaired or replaced at no extra cost. |
90 days from purchase date |
None for repair or replacement. |
Proof of purchase required. The bed must be assembled and used according to the supplied instruction manual. |
|
2-Year Part Replacement Warranty |
Replacement parts provided if any component fails due to material or manufacturing defects. |
Up to 2 years from purchase date |
The customer pays the part’s shipping cost. |
Proof of purchase required. Frame must be used indoors in a dry, climate-controlled environment. |
|
Warranty Limitations |
Does not cover damage from normal wear and tear, misuse, or improper assembly. |
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Customers must follow the correct usage and assembly guidelines. |
Bolts must be checked and re-tightened after 30 days of first use and at least every six months thereafter. |
|
Product Applicability |
Warranty applies only to bed frames & mattresses. |
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All warranty conditions above must be met. |
