UK Shipping
We Deliver for Free on all orders to Mainland UK with the below postcode locations having a surcharge of £30 per Order;
Over bank holidays and our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Made to order Custom Size items
All orders which are made to order in Custom Dimensions will usually be delivered within 1-2 weeks. Please ensure the sizes provided are correct as orders can not be refunded. This includes measuring all access routes and doorways.
Large item delivery
Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. Large item deliveries go through Panther Logistics courier and are delivered within 1-2 working days.
Large order shipping charges
Orders 25kg and over start at £9.99 for delivery in England, Wales and the following Scottish postcodes areas. Value calculated at checkout;
DD,DG,EH,FK,G,KA,KY,ML,TD,AB1,AB2,AB3,AB4,AB5,AB6,AB7,AB8,AB9,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB39,PA1,PA2,PA3,PA4,PA5,PA6,PA7,PA8,PA9,PA10,PA11,PA12,PA13,PA14,PA15,PA16,PA17,PA18,PA19,PH1,PH2,PH3
Shipping costs will be calculated at checkout for orders 25kg and over to the Scottish Islands, highlands and Northern Ireland, Republic of Ireland and the Isle of Man.
Faults or Damages
Upon receiving your items, your order must be checked to ensure there has been no damage in transit. All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavor to resolve the issue for you.
Our deliveries are provided by trusted local delivery companies. Most deliveries are made Monday to Saturday between 8am-9pm. Delivery outside of the mainland UK is subject to the availability of our couriers service in the area and can not be guaranteed.
All orders are dispatched within 5-7 working days of placing an order and will take up to 2 days for delivery on all orders placed before 3pm.
Returns
Returns can be made at the time of delivery. Inspect Each aspect of the product in detail, if the product is not according to the specifications, damaged or faulty you can return straight away.
- You are responsible for returning the goods to us in as new condition.
- Any items returned without their original packaging will be charged a fee of £5.
- Any returns received without protective packaging will not be able to be refunded
- Made to order items cannot be returned
- Flat pack furniture items that have been assembled cannot be returned
- It is your responsibility to ensure items returned via independent courier (man and van services) arrive during our office hours of 9am – 5pm Monday to Friday).
When returning an item it is the customers responsibility to ensure that the returning item is suitably packaged and protected to avoid damage in transit. We are unable to issue refunds for items which have been damaged in the returns process and the item may be returned if not received back to us “as new”
Our returns address is Returns @ unit 1 pepperoyd street wf13 1pa Dewsbury
Please ensure that you enter your phone number at checkout to help our delivery providers to notify you of deliveries. If you miss or refuse* a delivery you may be charged a redelivery/return fee up to £100 depending on the value/size of the order. This will be determined by the courier who is making the delivery.
*If a delivery is refused by you the customer or it doesn’t fit in to your property due to the size you will be liable for the return charge which is determined by the courier.