Delivery Information
This Delivery Information page sets out the terms and conditions governing the shipment of orders placed with www.topnotchfurnishers.co.uk. For the purposes of this policy, “we,” “our,” or “us” refers to TopNotch Furnishers, and “you” or “the customer” refers to the individual making a purchase from us.
This page provides clear guidance on delivery timeframes, applicable charges, available service options, and procedural requirements, ensuring that the delivery process is transparent, reliable, and efficiently managed. Customers are strongly advised to review this information prior to completing a purchase.
Important Terms Explained
In order to ensure clarity throughout the Delivery process, the terms used herein shall be defined as follows:
Products
“Products” refers to all furniture and home furnishing items offered for sale on our website. This includes, but is not limited to, beds, mattresses, sofas, ottoman footstools, and related furnishings available through our online store.
Assembly Service
“Assembly Service” refers to an optional service provided by us whereby our delivery personnel shall place the furniture in the room specified by the customer and carry out the necessary assembly of the item.
Standard Items“Standard Items” shall mean all beds with headboards measuring up to and including 54 inches in height, irrespective of the selected colour, fabric, or base type available.
Made-to-Order / Bespoke Items
Any bed whose total headboard height, measured from the base to the top of the fully assembled headboard, exceeds 54 inches, shall be deemed a bespoke item. It is important to note that in instances where the headboard is composed of multiple separate sections, the classification of the item as bespoke shall be determined by the total combined height of all sections, rather than the height of any single section. Such pieces are custom-crafted and governed by bespoke terms.
1. Delivery Day Cancellation
This section outlines the conditions under which an order may be cancelled on the scheduled delivery date.
Standard Products
Standard (non-customised) products may be cancelled on the delivery date; however, the customer will be responsible for any applicable return or collection shipping charges associated with the cancellation.
Made-to-Order / Customised Products
Orders for customised products cannot be cancelled on the scheduled delivery date once production has been completed. Such items may only be refused or returned if they are delivered damaged, faulty, or not as described at the time of delivery, in accordance with our return policy.
2. Delivery Information
This section sets out the key details regarding the delivery of the order, including estimated timeframes, service options, and applicable charges.
Standard Delivery
- Our standard delivery service is designed to ensure that all furniture is transported and handled with appropriate care and attention. We aim to provide a delivery process that is reliable, efficient, and convenient for our customers.
- Our Standard Delivery encompasses the transportation of the purchased item from our warehouse to the entrance or main door of the customer’s property. Unless an additional service is expressly selected, delivery shall not include placement within a specific room or assembly of the product. In the event that the delivery address is a flat or apartment and lift access is unavailable, delivery shall be effected at the front or main entrance of the building, and not at the individual flat.
- Where the optional Assembly Service has been selected at the time of purchase, our delivery team shall place the product in the customer’s room of choice and carry out the necessary assembly.
- All delivery timeframes provided are estimates and are not guaranteed. Notwithstanding the foregoing, TopNotch Furnishers shall use all reasonable efforts to deliver orders within the committed timeframe.
Express Delivery
Customers selecting Express Delivery are provided with delivery within a specified priority timeframe. The following terms and conditions apply to this service:
- Express Delivery shall include transportation of the product to the front door or building entrance of the delivery address. It shall not include placement of the product within a specific room or assembly of the product.
- Delivery shall be attempted within the confirmed Express Delivery window communicated to the customer.
- Once the express delivery timeframe has been confirmed with the customer by the logistics team, it is the customer’s responsibility to be available at the scheduled time. In the event that the customer is unavailable, or if delivery cannot be completed due to circumstances attributable to the customer, any subsequent delivery attempts shall be carried out under standard delivery terms.
- In such circumstances, any fees paid for Express Delivery shall be non-refundable. The order shall be rescheduled for delivery under the next available Standard Delivery slot, and the customer shall have no entitlement to select or specify the delivery date.
Note: Our logistics partner will contact the customer via text message or phone call one day prior to the scheduled delivery to confirm availability. Delivery shall be effected only upon confirmed availability. In the event that the customer is unavailable, the delivery team shall reschedule the order for the next earliest possible date. Customers must ensure that accurate and up-to-date contact information is provided at the time of order to facilitate timely delivery.
Customer Responsibilities
Measurement Responsibility
Customers are responsible for ensuring that ordered furniture can safely pass through:
- Staircases
- Hallways
- Doorways, and
- Access points
If delivery cannot be completed due to restricted access or unsuitable stair dimensions, TopNotch Furnishers will not be held responsible.
Important Note:
Please carefully measure staircases and entry points before placing orders.
Access Responsibilities
- Customers are responsible for ensuring that access to the delivery and assembly location is unobstructed, safe, and suitable for the transportation and installation of the product, including all corridors, staircases, doorways, lifts, and other points of entry.
- While TopNotch Furnishers endeavours to deliver all orders within the estimated timeframes, we shall not be held liable for any delays arising from circumstances beyond our reasonable control. Such circumstances include, but are not limited to: Severe weather conditions, Major traffic disruptions, Courier or logistics network interruptions etc.
In such events, TopNotch shall make every effort to keep the customers informed and reschedule delivery at the earliest possible opportunity.
Lift Access Responsibilities
- If the delivery address does not have lift access, the customer must notify TopNotch Furnishers in advance.
- Where functional lift access is unavailable, any selected Assembly Services cannot be performed. In such cases, assembly charges shall be refunded, and delivery shall be completed to the main entrance of the building only.
Assembly and Disposal Responsibilities
- Customers who have paid for assembly services shall ensure that the space is ready for assembly.
- Customers are responsible for removing or relocating any fragile items, pets, or children from the area to prevent damage or injury during the assembly process.
TopNotch Furnishers does not provide disposal or removal services for old beds or furniture; customers are solely responsible for the disposal or removal of such items.
Delivery Areas
- TopNotch Furnishers provides delivery services throughout the mainland United Kingdom as part of the standard delivery offering.
- Deliveries to certain locations, including the Scottish Highlands and offshore islands, are subject to limited service availability.
- Delivery to Northern Ireland and the Republic of Ireland is excluded from the services offered.
Guiding Customers with Care
Our policies are established to ensure a clear, fair, and consistent experience from order placement through to delivery. They are intended to protect product quality, maintain high standards of delivery, and provide customers with a reliable and trustworthy service. We appreciate your careful attention to and compliance with these guidelines.
How to Contact Us
For any queries regarding orders, delivery, returns, or exchanges, our Customer Service team is available via:
- Email: [email protected]
- Phone: 01924 533591
- Instant Response (WhatsApp/Direct): (+44) 7938 472802
Frequently Asked Questions (FAQs)
No, we currently deliver only to the mainland UK.
Bespoke or made-to-order products cannot be cancelled after 48 hours from the time of order. Following this period, no modifications or cancellations are possible, since the items are already in the production process.
Our 2-Year Warranty covers manufacturing faults or structural defects under normal domestic use. Replacement parts are provided if required, but shipping costs for warranty replacements are the customer’s responsibility. Damage caused by misuse, accidents, or wear and tear is not covered.
If a delivery attempt is missed, a second delivery will be scheduled on the next earliest possible date. For Express Delivery, if the customer is unavailable during the priority window, the order will revert to standard delivery, and express delivery charges cannot be refunded.
Our logistics team will contact you via text message or phone call one day before delivery to confirm your availability.
No, TopNotch Furnishers does not provide disposal or removal services. Customers are responsible for removing any old beds or furniture.
Ensure that the assembly area is ready, remove or relocate fragile items, and keep pets and children away from the area during assembly to prevent damage or injury.