Return & Guarantee Information

We offer a 30-day return policy and up to 2 years of warranty coverage on beds and mattresses, with a 1-year warranty for sofas, ensuring quality and peace of mind for our customers.

Warranty Terms For Bed, Mattress & Footstool

We offer a 30-day return policy for our Bed, Mattress & Footstool if the product is damaged or not as described upon delivery. Customers can return within 30 days of receipt to ensure satisfaction with their purchase. We will issue full refund.
Additionally, we provide a comprehensive 90-day warranty for our Bed, Mattress & Footstool . This means we stand behind the quality and craftsmanship of our products. If any parts of the item are found to be defective within 90 days of the purchase date, we will repair or replace them at no extra cost. This warranty is designed to provide our customers with peace of mind and assurance of a high-quality product
Furthermore, we offer a part replacement warranty for up to 2 years for Beds. This means that even after the initial 90-day period has ended, if any part of the Bed Frame fails due to defects in materials or workmanship within 2 years of the purchase date, we will provide replacement parts Customer has to Pay Part Shipping Cost. This ensures that our customers can continue to enjoy their bed frames for years to come.
Please Note : It's important to note that 2 year warranty is applicable to Beds Frames & Mattresses. Footstools only have 90 Days warranty These warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly.

Sofa Warranty Terms

Upon delivery, customers must inspect the item for any damage or inaccuracies. If the item is damaged or incorrect, it can be returned or replaced immediately with the delivery team.

If any damage is discovered after receiving the delivery, the customer will be responsible for the shipping cost of up to £100 for part replacement.

For up to 1 year from the date of purchase, if any part of the sofa is found to be damaged, we will replace the damaged part, customer has to pay shipping cost.

Please Note It's important to note that these warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly.

FAQs

What’s your return policy?
Since most of our beds are custom-made to order, returns are limited to faulty or damaged products. If there’s any issue with your item, we’ll resolve it promptly — your satisfaction is our priority.
Do your products come with a warranty?

Yes! We offer:

  • 90-day full product warranty

  • 2-year part replacement warranty on bed frames and mattresses (excluding misuse or wear & tear)

  • 90-day warranty for footstools

1-year part replacement for sofas (shipping cost may apply)

What if I need a part replaced after 90 days?
No worries! If the issue is covered under our 2-year part replacement warranty, we’ll replace the part — you only pay the shipping.

Need a Help?

  • 01924533591
  • admin@topnotchfurnishers.co.uk

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