Return & Guarantee Information

We offer a 30-day return policy and up to 2 years of warranty coverage on beds and mattresses, with a 1-year warranty for sofas, ensuring quality and peace of mind for our customers.

Warranty Terms For Bed, Mattress & Footstool

We offer a 30-day return policy for our Bed, Mattress & Footstool if the product is damaged or not as described upon delivery. Customers can return within 30 days of receipt to ensure satisfaction with their purchase. We will issue full refund.
Additionally, we provide a comprehensive 90-day warranty for our Bed, Mattress & Footstool . This means we stand behind the quality and craftsmanship of our products. If any parts of the item are found to be defective within 90 days of the purchase date, we will repair or replace them at no extra cost. This warranty is designed to provide our customers with peace of mind and assurance of a high-quality product
Furthermore, we offer a part replacement warranty for up to 2 years for Beds. This means that even after the initial 90-day period has ended, if any part of the Bed Frame fails due to defects in materials or workmanship within 2 years of the purchase date, we will provide replacement parts Customer has to Pay Part Shipping Cost. This ensures that our customers can continue to enjoy their bed frames for years to come.
Please Note : It's important to note that 2 year warranty is applicable to Beds Frames & Mattresses. Footstools only have 90 Days warranty These warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly.

Sofa Warranty Terms

Upon delivery, customers must inspect the item for any damage or inaccuracies. If the item is damaged or incorrect, it can be returned or replaced immediately with the delivery team.

If any damage is discovered after receiving the delivery, the customer will be responsible for the shipping cost of up to £100 for part replacement.

For up to 1 year from the date of purchase, if any part of the sofa is found to be damaged, we will replace the damaged part, customer has to pay shipping cost.

Please Note It's important to note that these warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly.

Returns & Warranty

Please visit our Returns Policy for complete details.

What is your return policy?

Because most of our beds are made to order, returns are only accepted if the item is damaged or faulty. Please inspect your delivery and contact us within 14 days if there's an issue.

Can I return an item if I change my mind?

Custom-made products are non-returnable unless defective. If your item is not custom (e.g. a standard footstool), please contact us within 14 days for return eligibility.

What should I do if my bed arrives damaged or incorrect?

Contact us immediately with clear photos of the issue. We’ll investigate and arrange a replacement, repair, or full refund as needed, your satisfaction is our priority.

Do your products come with a warranty?

 Yes, we provide the following warranty coverage:

  • 90-day full warranty on all products
  • 2-year part replacement warranty for beds and mattresses (excluding misuse or wear & tear)
  • 1-year part replacement warranty for sofas

90-day warranty for footstools

What if a part breaks after 90 days?

If the issue is covered under our 2-year part warranty, we’ll replace the part. You’ll only need to cover the shipping cost.

Does the warranty cover accidental damage?

No, our warranty covers manufacturing faults, not accidental damage, misuse, or general wear and tear. For example, fabric stains or damage from moving the bed improperly aren’t covered.

Will returning an item cost me anything?

If the return is due to damage or a fault, we cover the return shipping. If a return is accepted for any other reason (non-custom product), shipping costs may apply.

How do I start a return or warranty claim?

Simply email(admin@topnotchfurnishers.co.uk) our customer service team with your order number, details of the issue, and photos if applicable. We’ll guide you through the process and respond promptly.

Need a Help?

  • 01924533591
  • admin@topnotchfurnishers.co.uk

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