Lead times:
Fabric Samples: 3-4 working days
Beds, Mattresses, Footstools & Storage Boxes: 4-8 working days
Sofas: 2-3 weeks
All delivery timescales are approximate and dependent on location.
We offer free delivery to most of the mainland UK.
As with any logistics company, we have a capacity limit to ensure operational integrity is not compromised. Rest assured, we will allocate all available resources to deliver orders in a timely and manageable manner.
Prior to delivery, you will receive a notification from our team to organize a delivery date via SMS or telephone. You will also receive contact prior to delivery to keep you informed of an approximate delivery window.
Adverse weather conditions may delay your delivery, but we will always keep you informed and re-book if necessary. If you miss your delivery date/time for any reason and we need to rearrange delivery, a charge of £70 may apply to cover the cost.
Footstools, Ottoman Boxes & Mattresses:
The redelivery fee for smaller items such as footstools and ottoman boxes is reduced to £40.
Note:
– We do not deliver to Northern Ireland – all postcodes.
– Over bank holidays and during our busy periods, our standard delivery services may be affected. Specific delivery details will be confirmed at the time of order.
– Please ensure that you enter your phone number at checkout to help our delivery providers notify you of deliveries. If you miss or refuse* a delivery, you may be charged a redelivery fee of up to £70, depending on the value/size of the order. This fee will be determined by the courier making the delivery.
-If a delivery is refused by you, the customer, or it doesn’t fit into your property due to size, you will be liable for the return charge, which is determined by the courier.