Delivery Information

At TopNotch Furnishers, we understand that reliable delivery is just as important as the quality of the furniture you choose. This page explains how our delivery service works, estimated timescales, charges, and what to expect once your order is placed.

All information provided is subject to availability, location, and circumstances beyond our control.

UK Delivery Overview

We offer delivery across mainland UK, ensuring your furniture arrives safely and efficiently. Our delivery services are handled by trusted logistics partners experienced in handling large and delicate items.

Please note:

  • We do not currently deliver to Northern Ireland
  • Delivery timeframes are estimates and may vary depending on circumstances

Estimated Delivery Times

Delivery times depend on the type of product ordered:

  • Free fabric colour swatches:
  • Delivered within 3–4 working days
  • Beds, mattresses, footstools & ottoman storage boxes:
    Typically delivered within 4–8 working days
  • Sofas:Estimated delivery time of 2–3 weeks.
Once your order is ready for dispatch, our delivery team will contact you to arrange a suitable delivery date.

Delivery Scheduling & Notifications

To ensure a smooth experience:

  • You will be contacted in advance by phone or SMS to schedule delivery
  • An estimated delivery window will be provided where possible
  • Delivery dates can be adjusted subject to availability and notice
It is important that accurate contact details are provided at checkout to avoid delays.

Free UK Delivery

We offer free standard UK delivery on qualifying orders to mainland UK addresses. Any applicable delivery charges (if required) will be clearly shown at checkout before payment is taken.

Assembly Service

For added convenience, we offer a professional assembly service at an additional cost of £50.

  • Assembly must be selected at checkout
  • Service availability may vary by location
  • Assembly does not include removal of old furniture unless agreed separately

Redelivery & Failed Delivery Charges

If a delivery attempt cannot be completed due to customer unavailability, access issues, or incorrect information, redelivery charges may apply:

  • Large items (beds, sofas): up to £70
  • Smaller items (footstools, ottoman boxes): up to £40

Charges depend on courier fees and will be communicated before re-delivery is arranged.

Access & Property Considerations

Customers are responsible for ensuring:

  • Clear access to the delivery address
  • Adequate space through doorways, hallways, and staircases
  • Lift access where applicable
If delivery fails due to access restrictions, return or re-delivery costs may apply.

Weather, Delays & External Factors

Delivery schedules may be affected by adverse weather, traffic conditions, public holidays, or peak periods. Where delays occur, we will keep you informed and reschedule where possible.

Frequently Asked Questions (FAQs)

Do you offer free delivery?

Yes, we offer free UK delivery to mainland UK on eligible orders.

How will I know when my order is arriving?

You will be contacted by our delivery team via phone or SMS to arrange a delivery date and time window.

Can I change my delivery address?

Address changes may be possible before dispatch. Once dispatched, changes cannot be guaranteed and may incur additional charges.

What happens if I miss my delivery?

If delivery is missed due to customer unavailability, a redelivery fee may apply depending on the item size.

Do you assemble the furniture?

Yes, we offer an optional assembly service for £50, selectable at checkout.

Do you deliver upstairs?

Delivery teams will attempt delivery to the nearest accessible location. Stair delivery depends on access, item size, and safety considerations.

Need Help With Your Delivery?

Our support team is here to help with delivery queries, scheduling, or general assistance.

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