Privacy Policy
At TopNotch Furnishers, we take your privacy seriously and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit topnotchfurnishers.co.uk, purchase our products, or communicate with us.
We process personal data responsibly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand how your information is handled.
1. Who We Are
TopNotch Furnishers is a UK-based eCommerce retailer specialising in luxury beds, mattresses, sofas, TV beds, kids’ beds, and related furniture products. We sell directly to consumers across the United Kingdom through our website.
For the purposes of data protection law, TopNotch Furnishers is the Data Controller, meaning we determine how and why your personal data is processed.
If you have any questions about this policy or how we handle your data, you may contact us using the details below:
2. Personal Data We Collect
We collect personal data only where it is necessary, relevant, and lawful to do so. The type of data collected depends on how you interact with our website and services.
When you place an order, create an enquiry, or contact us, we may collect information that allows us to identify you and fulfil our contractual obligations.
Data You Provide to Us
This includes information you submit directly, such as:
- Your name and contact details
- Billing and delivery addresses
- Order details and product selections
- Communications sent via email, forms, WhatsApp, or telephone
Payment and Finance Data
When you make a purchase or choose an interest-free payment option, limited payment-related information is processed. Card payments and finance applications are handled securely by authorised third-party providers. We do not store full card details on our servers.
Technical and Usage Information
We may automatically collect technical data when you browse our website. This helps us understand how visitors use our site and allows us to improve functionality, performance, and security.
3. How We Use Your Personal Data
We use your personal data to operate our business efficiently and to provide you with a reliable and secure shopping experience.
Your data may be used to:
- Process orders and manage payments
- Arrange delivery and optional £50 assembly services
- Communicate order updates and service-related information
- Manage returns, refunds, warranties, and complaints
- Respond to enquiries and customer support requests
- Improve our website, products, and services
We only process personal data where there is a lawful basis to do so and never use it for purposes that are incompatible with this policy.
4. Legal Basis for Processing
Under UK GDPR, we rely on several lawful bases to process personal data. In most cases, processing is necessary to perform a contract with you, such as delivering goods you have purchased.
We may also process data:
- To comply with legal obligations
- Where we have a legitimate business interest, provided your rights are not overridden
- Where you have given explicit consent, particularly for marketing communications
5. Marketing Communications
We respect your communication preferences. Marketing emails or promotional messages are sent only where you have actively opted in.
You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing will not affect essential service communications relating to your orders.
6. Cookies and Website Tracking
Our website uses cookies and similar technologies to ensure proper functionality and to analyse how users interact with our content.
Cookies help us:
- Remember user preferences
- Enable secure checkout processes
- Monitor website performance and usage trends
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Charges depend on courier fees and will be communicated before re-delivery is arranged.
7. Sharing Your Personal Data
We do not sell or trade personal data. However, we may share limited information with trusted third parties where necessary to operate our services.
This may include delivery partners, payment processors, finance providers, and professional advisers. All third parties are required to process data securely and only for specified purposes.
8. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place. This may include adequacy regulations or approved contractual protections to maintain the same level of data security.
9. Data Security
We implement suitable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. While we take security seriously, no system can guarantee absolute protection, and users share information at their own risk.
10. Data Retention
We retain personal data only for as long as necessary and in line with legal, accounting, and operational requirements. When data is no longer required, it is securely deleted or anonymised.
11. Your Rights Under Data Protection Law
You have several rights under UK GDPR, including the right to access, correct, restrict, or request deletion of your personal data. You may also object to certain processing activities or request data portability where applicable.
If you are not satisfied with how we handle your data, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).
12. Children’s Data
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children without appropriate consent.
13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage users to review their privacy policies independently.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on our website.
15. Contact Information
If you have any questions about this Privacy Policy or how your personal data is processed, please contact us:
