Category | Policy Details |
30-Night Risk-Free Trial | Available on selected products only. Starts from delivery date. Items must be returned in a reasonable, resalable condition. Excessive use, stains, odours, or damage may result in deductions or refusal. Not applicable to bespoke, made-to-order, or hygiene-sensitive products. |
Faults on Delivery | Customers must report faults or incorrect items within 48 hours of delivery, provide clear photos, and retain original packaging. |
Resolution Options | After assessment, solutions may include repair, replacement, partial refund, or full refund. |
Returnable Items | Items must be unused, in original packaging, include all components, and show no damage beyond normal handling. Returns not meeting these conditions will not be accepted. |
Non-Returnable Items | Custom or bespoke furniture, mattresses, hygiene-sensitive products, and items damaged due to misuse, neglect, or improper care. |
Mattresses & Hygiene Products | Must remain unopened with hygiene seals intact. Returns accepted only if unopened or if a manufacturing fault is proven. |
Wrong Size / Access Issues | Free returns not available if incorrect size is selected or items cannot pass through doors, stairs, or access points. Compensation is decided by the company. |
Return Costs | Customers pay return shipping and collection fees unless the item is faulty or incorrect. Extra charges may apply for failed deliveries or access issues. |
Refund Process | Refunds issued to the original payment method within 14 days of receiving returned items or resolving the issue. Deductions are clearly explained. |
Product Highlights
- The headboard in the product images is 137 cm high.
- Product images show the bed in Cream plush Velvet.
Sereno Bed
Furnish your bedroom with a piece that feels considered from every angle. The Sereno Bed exhibits a vertically panelled headboard, with deep channels creating visual rhythm and height. Combined with gentle wings at the top of the headboard, it gives a strong sense of enclosure and comfort.
The design flows down to the foot of the bed, where the footboard matches the headboard and exhibits soft sculpted blocks, to give its base a solid and grounded look. The smooth upholstery of the entire bed helps to soften the appearance of the overall space, while still holding its own as a focal point.
Features of Sereno Bed
The vertical panel headboard features deep, evenly spaced vertical channels to create a refined backdrop, while integrated headboard wings frame the bed beautifully to add depth. An extended headboard width is slightly wider than the base to give a fine framed look, and the matching panel footboard design continues the vertical rhythm for a well-balanced aesthetic.
Wrapped in a soft-touch upholstery finish, the bed includes a padded headboard ideal for sitting up with supportive cushioning. The low-profile base structure and chunky footboard blocks keep the silhouette grounded and contemporary with a bold, sculpted presence. A clean-lined silhouette and softly rounded edges provide a polished look, supported by a sturdy frame construction built for long-term durability.
The floor-grazing base creates a solid appearance with no visible gaps, utilizing space-enhancing vertical lines that draw the eye upward. Customisation options are available for headboard height and base type, and the bed is offered in multiple sizes ranging from Single to Super King in a variety of colour and fabric options to complement your bedroom design.
Size Guide - Sereno Bed

| Frame Size | Overall Length (cm) | Overall Width (cm) | Headboard Height (cm) | Base Height(cm) | Footboard Height (cm) |
| Single | 205 | 102 | 152 | 35 | 35 |
| Small Double 4ft | 205 | 132 | 152 | 35 | 35 |
| Double 4ft6 | 205 | 147 | 152 | 35 | 35 |
| King 5ft | 211 | 163 | 152 | 35 | 35 |
| Super King 6ft | 211 | 193 | 152 | 35 | 35 |
|
Warranty / Policy Type |
Coverage Details |
Duration |
Customer Responsibility |
Conditions for Warranty Validity |
|
30-Day Return Policy |
Return accepted if the bed frame is damaged or not as described upon delivery. |
Within 30 days of receipt |
Return the product within the specified period. |
Proof of purchase required. Product must be unused and reported within 30 days of delivery. |
|
90-Day Comprehensive Warranty |
Covers defective parts, materials, or workmanship. Faulty parts will be repaired or replaced at no extra cost. |
90 days from purchase date |
None for repair or replacement. |
Proof of purchase required. The bed must be assembled and used according to the supplied instruction manual. |
|
2-Year Part Replacement Warranty |
Replacement parts provided if any component fails due to material or manufacturing defects. |
Up to 2 years from purchase date |
The customer pays the part’s shipping cost. |
Proof of purchase required. Frame must be used indoors in a dry, climate-controlled environment. |
|
Warranty Limitations |
Does not cover damage from normal wear and tear, misuse, or improper assembly. |
– |
Customers must follow the correct usage and assembly guidelines. |
Bolts must be checked and re-tightened after 30 days of first use and at least every six months thereafter. |
|
Product Applicability |
Warranty applies only to bed frames & mattresses. |
– |
– |
All warranty conditions above must be met. |
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