More colours & sizes available Category | Policy Details |
30-Night Risk-Free Trial | Available on selected products only. Starts from delivery date. Items must be returned in a reasonable, resalable condition. Excessive use, stains, odours, or damage may result in deductions or refusal. Not applicable to bespoke, made-to-order, or hygiene-sensitive products. |
Faults on Delivery | Customers must report faults or incorrect items within 48 hours of delivery, provide clear photos, and retain original packaging. |
Resolution Options | After assessment, solutions may include repair, replacement, partial refund, or full refund. |
Returnable Items | Items must be unused, in original packaging, include all components, and show no damage beyond normal handling. Returns not meeting these conditions will not be accepted. |
Non-Returnable Items | Custom or bespoke furniture, mattresses, hygiene-sensitive products, and items damaged due to misuse, neglect, or improper care. |
Mattresses & Hygiene Products | Must remain unopened with hygiene seals intact. Returns accepted only if unopened or if a manufacturing fault is proven. |
Wrong Size / Access Issues | Free returns not available if incorrect size is selected or items cannot pass through doors, stairs, or access points. Compensation is decided by the company. |
Return Costs | Customers pay return shipping and collection fees unless the item is faulty or incorrect. Extra charges may apply for failed deliveries or access issues. |
Refund Process | Refunds issued to the original payment method within 14 days of receiving returned items or resolving the issue. Deductions are clearly explained. |
Size Guide - Dorian Bed
| Frame Size | Overall Length (cm) | Overall Width (cm) | Base Height (cm) | Footboard Height (cm) | Headboard Height (cm) |
| Single | 205 | 97 | 35 | 35 | 97 |
| Small Double | 205 | 127 | 35 | 35 | 97 |
| Double | 205 | 142 | 35 | 35 | 97 |
| King | 211 | 157 | 35 | 35 | 97 |
| Super King | 211 | 188 | 35 | 35 | 97 |
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Warranty / Policy Type |
Coverage Details |
Duration |
Customer Responsibility |
Conditions for Warranty Validity |
|
30-Day Return Policy |
Return accepted if the bed frame is damaged or not as described upon delivery. |
Within 30 days of receipt |
Return the product within the specified period. |
Proof of purchase required. Product must be unused and reported within 30 days of delivery. |
|
90-Day Comprehensive Warranty |
Covers defective parts, materials, or workmanship. Faulty parts will be repaired or replaced at no extra cost. |
90 days from purchase date |
None for repair or replacement. |
Proof of purchase required. The bed must be assembled and used according to the supplied instruction manual. |
|
2-Year Part Replacement Warranty |
Replacement parts provided if any component fails due to material or manufacturing defects. |
Up to 2 years from purchase date |
The customer pays the part’s shipping cost. |
Proof of purchase required. Frame must be used indoors in a dry, climate-controlled environment. |
|
Warranty Limitations |
Does not cover damage from normal wear and tear, misuse, or improper assembly. |
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Customers must follow the correct usage and assembly guidelines. |
Bolts must be checked and re-tightened after 30 days of first use and at least every six months thereafter. |
|
Product Applicability |
Warranty applies only to bed frames & mattresses. |
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All warranty conditions above must be met. |
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