Category | Policy Details |
30-Night Risk-Free Trial | Available on selected products only. Starts from delivery date. Items must be returned in a reasonable, resalable condition. Excessive use, stains, odours, or damage may result in deductions or refusal. Not applicable to bespoke, made-to-order, or hygiene-sensitive products. |
Faults on Delivery | Customers must report faults or incorrect items within 48 hours of delivery, provide clear photos, and retain original packaging. |
Resolution Options | After assessment, solutions may include repair, replacement, partial refund, or full refund. |
Returnable Items | Items must be unused, in original packaging, include all components, and show no damage beyond normal handling. Returns not meeting these conditions will not be accepted. |
Non-Returnable Items | Custom or bespoke furniture, mattresses, hygiene-sensitive products, and items damaged due to misuse, neglect, or improper care. |
Mattresses & Hygiene Products | Must remain unopened with hygiene seals intact. Returns accepted only if unopened or if a manufacturing fault is proven. |
Wrong Size / Access Issues | Free returns not available if incorrect size is selected or items cannot pass through doors, stairs, or access points. Compensation is decided by the company. |
Return Costs | Customers pay return shipping and collection fees unless the item is faulty or incorrect. Extra charges may apply for failed deliveries or access issues. |
Refund Process | Refunds issued to the original payment method within 14 days of receiving returned items or resolving the issue. Deductions are clearly explained. |
Product Highlights
- The headboard in the product images is 178 cm high.
- Product images show the bed in Grey Plush Velvet.
- Maximum supported TV size for this bed is 48 inches.
Florence Ambassador TV Bed
Florence Ambassador TV Bed With Optional Storage
Experience the perfect blend of modern innovation and timeless elegance with the Florence Ambassador TV Bed. Designed for ultimate relaxation and entertainment, this bed combines the signature grandeur of the Ambassador collection with built-in TV functionality — bringing luxury and technology together in your bedroom.
The striking deep-buttoned Chesterfield headboard, paired with padded side panels and a sleek footboard, creates a lavish focal point. The TV mechanism is seamlessly integrated into the footboard, allowing you to enjoy your favourite shows and movies at the touch of a button. The Florence Ambassador TV Bed features:
- A solid wood frame with reinforced steel brackets for lasting durability
- Integrated motorised TV lift system, compatible with most modern TVs
- Optional gas lift storage for additional space-saving convenience
- Premium upholstery available in a wide range of fabrics, colours, and sizes
- Compatible with all standard UK mattress sizes
Elegant, functional, and indulgent — the Florence Ambassador TV Bed transforms your bedroom into a private cinema of comfort and style.
Size Guide - Florence Ambassador TV Bed

| Frame Size | Length(inches) | Width(inches) | Base height (inches) | Height(inches) |
| Small Double | 90 | 64 | 14 | 54 |
| Double | 90 | 70 | 14 | 54 |
| King | 92 | 77 | 14 | 54 |
| Super King | 92 | 80 | 14 | 54 |
|
Warranty / Policy Type |
Coverage Details |
Duration |
Customer Responsibility |
Conditions for Warranty Validity |
|
30-Day Return Policy |
Return accepted if the bed frame is damaged or not as described upon delivery. |
Within 30 days of receipt |
Return the product within the specified period. |
Proof of purchase required. Product must be unused and reported within 30 days of delivery. |
|
90-Day Comprehensive Warranty |
Covers defective parts, materials, or workmanship. Faulty parts will be repaired or replaced at no extra cost. |
90 days from purchase date |
None for repair or replacement. |
Proof of purchase required. The bed must be assembled and used according to the supplied instruction manual. |
|
2-Year Part Replacement Warranty |
Replacement parts provided if any component fails due to material or manufacturing defects. |
Up to 2 years from purchase date |
The customer pays the part’s shipping cost. |
Proof of purchase required. Frame must be used indoors in a dry, climate-controlled environment. |
|
Warranty Limitations |
Does not cover damage from normal wear and tear, misuse, or improper assembly. |
– |
Customers must follow the correct usage and assembly guidelines. |
Bolts must be checked and re-tightened after 30 days of first use and at least every six months thereafter. |
|
Product Applicability |
Warranty applies only to bed frames & mattresses. |
– |
– |
All warranty conditions above must be met. |
Slatted Base Bed Setup Guide
Assembly Steps of Bed with Solid Lid Base
Assembly of Slatted Gas Lift Bed
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Setting Up a Divan Solid Base Ottoman Bed
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